Always annoying when something breaks, luckily you can easily find out what is wrong with the steps below. It is unlikely that the parent unit itself is faulty, it is more likely that there is something wrong with one of the components.

You can conclude this yourself by following the steps below:

Connect the adapter to the parent unit, and turn on the parent unit.

• If you don't see the charging icon filling up on your screen, your adapter is faulty.
• When you move the adapter connector up and down and see the charging icon light up and then go out again, it is likely that the adapter connector of the adapter is faulty. You can plug in the camera's adapter to rule this out.
• If the same problem occurs with the camera adapter, the adapter connection inside the parent unit is probably faulty. For this, the DVM-275 should be submitted for repair. This can be done on the following website.
• If you do see the charging icon fill up, the adapter is fine but unfortunately there will be something wrong with the battery. For this, the baby monitor should also be sent for repair as the battery is soldered internally. This can be done on the following website.

In many cases, we simply have parts in stock so we can help you.

If you are still under warranty, please submit a repair request using this link:

This is obviously not a repair, but this form gives us all the information we need to help you. Please make sure you clearly state in the complaint description, in addition to the complaint itself, that you would like a new adapter.

If it is in stock, we will send it to you immediately.

If you no longer have a warranty, it is possible to purchase parts through our website.

You can order the adapter for the DVM-275 screen here.

If you have any additional questions, you can always contact us via this website.

Please clearly state the complaint description so that we can provide you with good service