We understand it’s frustrating when the parent unit does not charge as expected. You can use the steps below to check what might be causing the issue.

First, check the following:

• Unplug the adapter from the power outlet.
• Open the cover on the back of the parent unit.
• Check if the battery is making proper contact with the contact points.

If the contact points are not touching well, remove the battery and gently bend the contact points slightly outward using a small flat screwdriver, so they make better contact.

Then test again:

• Reinsert the battery and close the cover.
• Connect the adapter.
• Turn on the parent unit.

What do you see on the screen?

• No charging icon visible:
  The adapter may not be working correctly.
• Charging icon appears and disappears when moving the cable:
  The cable or connection may not be making proper contact.
• Charging icon works normally:
  The adapter is working, and the battery may be the cause.

In these cases, you can order a replacement adapter or battery via our webshop:
https://www.alectobaby.nl