The baby monitor works with an infrared function. It can sometimes happen that the baby monitor cannot distinguish between day and night due to overexposure of the infrared to 'something'. In that case, the baby monitor is aimed too closely at a white blanket or a slat of a cot, for example, or it is positioned too much on a light surface. 

The picture below shows a good example of this. The camera is aimed at a white object/cabinet on the left (see overexposed area), causing the infrared to reflect. If the camera is pointed a bit more to the right, this problem will be solved.

Therefore, try out different positions. Keep a distance of 1/1.5 metres from your child. Make sure that nothing blocks the image. This way, you can see what happens to the night vision when you test different positions. 

If you have any doubts about the operation of the product and the above tip has not helped, you can register the product for service via the following link: www.service-hesdo.nl

We provide a 24-month warranty from the date of purchase and will be happy to help you.

If you have any further questions, please do not hesitate to contact us.

Please state the complaint clearly so that we can help you.