The most simple solution is to temporarily disable MAC address filtering in your modem/router. 

Then you can use the app and find tool (available on our service website) to find out the IP address of the camera. 

Based on the ip address, you can find the MAC address in the router/modem. 

Please note that every active device with a WiFi or wired network connection has a MAC address.

If you have any additional questions, you can always contact us via this website

Please state the question or complaint clearly so we can serve you well.