It is likely that the power adapter of the camera is defective.

To be sure, you can try connecting another adapter with a micro usb.

If it does work and your camera is still under the 2 year warranty please go to https://service-hesdo.nl/ to report this so we can fix it.

Of course this is not a repair, but with this form we have all the information we need to help you.

Please make sure you clearly state in the description of the complaint that a new adapter will help you.

If it is in stock, we will then send it to you immediately.

Should you have any further questions, you can always contact us via this website.

Please state the complaint clearly so that we can help you.