Always annoying when something breaks, luckily you can easily find out what's wrong with your DBX-111 by following the steps below.

It is unlikely that the parent unit itself is defective, it is more likely that there is something wrong with one of the components.

You can figure this out for yourself by following the steps below:

  • Do not switch off the unit after charging, the battery will continue to charge. The unit measures the time of charging and not the voltage in the battery, therefore it is possible that the battery is not completely full while the unit indicates this.
  • If the unit does not measure the voltage in the battery and the battery is empty quickly after being charged, the battery may have deteriorated. In that case, replace the battery, which can be ordered here.

In many cases we have parts in stock so we can help you.

If you still have warranty, please submit a repair request using this link:

Of course this is not a repair, but with this form we have all the information we need to help you.

Please make sure that you clearly state in the description of the complaint that a new battery will help you.

If it is in stock, we will immediately ship it to you.

If you have additional questions, you can always contact us via the service section on this website

Please mention the complaint clearly so we can help you.