It's always annoying when the batteries run out quickly, luckily you can easily find out what the problem is with the steps below.

It is unlikely that the parent unit itself is defective, it is more likely that there is something wrong with one of the components.

You can figure this out for yourself by following the steps below:

First, make sure that the adapter is not connected.

Then open the cover on the back of the parents' unit.

Check whether the contact points which make contact with the batteries on the parent unit are touching the batteries properly.

If this is not the case or if you are unsure, remove the batteries and use a small flat screwdriver to bend the contacts a little so that they make better contact with the battery when inserted.

 Make sure the batteries are inserted, close the battery cover and connect the adapter.

You may now switch on the parent unit.

  • Are the batteries charging? You can check this with the battery light on the unit.
  • If the light does not come on, there may be a defect in the power adapter. 
  • When you move the adapter connector up and down and you see the charging lamp light up and then go out again, the adapter connector inside the parent unit is probably defective. For this, the DBX-57 needs to be sent for repair: 

            You can submit the unit for repair via this link.

  • If you see the charging light turn on, the adapter is fine, but unfortunately something is wrong with the batteries. 

In many cases we have spare parts in stock so we can help you.

If you still have warranty, please submit a repair request using this link.

Of course, this is not a repair, but with this form we have all the information we need to help you.

Please make sure that you clearly state in the complaint description, in addition to the complaint itself, that you would be helped with a new adapter or battery.

We will then immediately send you one if it is in stock.

 If your warranty has expired, it is possible to purchase spare parts via our website.

If you have any additional questions, you can always contact us via the service section on this website.

Please state the complaint clearly so that we can provide you with the best possible service.