It is always annoying when you forget your password.

Fortunately, you can reset your password by pressing and holding the reset button on the bottom of the camera for 15 seconds.

After the reset, the password should be 12345 again. Please change this again to a password of your own choice.

If you have any additional questions, you can always contact us via this website. 

Please state the question or complaint clearly so we can help you properly.