Always annoying when something breaks, fortunately you can easily find out what the problem is by following the steps below.

It is unlikely that the parent unit itself is defective, it is more likely that there is something wrong with one of the components.

You can figure this out for yourself by following the steps below:

 First, make sure that the adapter is not connected.

Then open the cover on the back of the parents' unit.

Check if the two contacts which make the battery contact with the parents' unit are touching each other.

If this is not the case or if you are unsure, remove the battery so that you can bend the contacts with a small flat screwdriver to make them make better contact with the battery when you insert it.

Make sure the battery is placed, close the battery door and connect the adapter.

You may now switch on the parent unit.

  • If you do not see the charging icon on your screen, your adapter is defective. 
  • If you move the adapter connector up and down and see the charging icon light up and then go out again, the adapter connector inside the parent unit is probably defective. The DBX-82 should be sent for repair:

  • If you can see the charging icon fill up, the adapter is fine but unfortunately there is something wrong with the battery.

In many cases we have spare parts in stock so we can help you.

If you still have warranty, please submit a repair request using this link.

 Of course, this is not a repair, but with this form we have all the information we need to help you.

Please make sure that you clearly state in the complaint description, in addition to the complaint itself, that you would be helped with a new adapter or battery.

We will then immediately send you one if it is in stock.

If your warranty has expired, it is possible to purchase spare parts through our website.

The battery for the DBX-82 can be found via this link.

The adapter for the DBX-82 can be found here.

If you have any additional questions you can always contact us via this website. 

Please mention your question or complaint clearly so we can serve you well.