It is always annoying when something breaks.
It is unlikely that the parent unit itself is defective, it is more likely that there is a loose contact at the speaker.
If you still have warranty, we ask you to request a repair through this link.
With this form we will have all the information we need to help you.
Please make sure that you clearly describe the complaint so that our technicians know what to look for when repairing the unit.
If your warranty has expired, it is possible to order a new parent unit here.
Should you have any further questions, you can always contact us via this website.
Please make sure to clearly state the complaint so that we can help you properly.